When to file a remedy sample
Foil sachets are moisture-sensitive. Open a ticket through Find my order within 48 hours of the first successful delivery scan so the Rishra desk can review while evidence is fresh.
Cases that usually pass the test
- Wrong SKU or pack count versus the invoice.
- Crush, puncture, or water damage that makes sowing impractical.
- Courier marks delivered but nothing arrived at the stated address (reviewed with evidence).
Cases that usually fail the test
- Light scuffing, print rub, or natural colour variation within grade.
- Missed deliveries caused by a wrong PIN, locked premises, or unanswered calls.
- Sachets opened, mixed, or discarded before photos are logged with a ticket.
What to send with the sample
Include the order ID, a short description, and clear photos of the carton label and affected sachets to support@gainviewfarms.in. The desk aims to acknowledge within two working days during Monday to Saturday, 9:30 AM - 6:30 PM.
Remedies we may calibrate
Approved cases may receive replacement stock when available, a proportional refund, or store credit — chosen to restore the purchase fairly.